Royal Residence (previously Hotel Ungelt) is situated directly in the heart of Prague - just few steps from famous Old Town Square in one of charming historical buildings, over 800 years old.. Hotel offers accommodation in really large suites. Three bedroom suites with area of 150sq.m are suitable for up to 6 people. Two bedroom suites with area 90sq.m. are suitable for up to 5 - 6 people. Each suite is unique and has its own kitchen or kitchenette (fridge, microwave owen, toaster, tea/coffee making facilities, etc.). All suites are also equipped with colour TV, DVD, telephone.
Additional Information
Safe parking in the hotel for €25 per day.
- Direct or connected telephone lines in each apartment
- Washing and ironing.
- Mini bar on the room.
- Elevator
- Baby cot free of charge
SUITE for 6 people 170m2 6 + 2 beds
· Entrance hall
· 2-3 separate bedrooms (1 double bed, 2 twin beds, 2 twin beds, extrabeds available)
· Spacious living room with large sofa, arm chairs, writing desk and dinner table
· Fully equipped kitchen (fridge, microwave oven, kettle, induction cooking desk with digester and basic pottery)
· Bathroom (basin, bathtub, cosmetic mirror, toilet, hairdryer)
· 2nd separated toilet
· Crystal chandeliers
· Terrace with sitting area and a beautiful view of Týn Church
· Part of the apartment includes original construction stones from 12th century.
Favorite room of famous British novelist Dick Francis
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
· Large balcony with sitting area and a view of the Týn Church
DE LUXE SUITE for 2 people - 45m2 2 beds
· Luxury bedroom (Double bed)
· Basically kitchenette (Nespresso Coffee maker, kettle)
· Bathroom (basin, walk-in shower, hairdryer, cosmetic mirror, bidet, toilet)
· Sofa, chairs, writing desk and wardrobe
· Crystal chandelier
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Safe – laptop size, Flat LED Satellite TV
DE LUXE SUITE for 4 people 95m2 4 + 1 beds
· 2 separate bedrooms (Double bed and 2 twin beds, extrabed available)
· Crystal chandeliers
· Basically equipped kitchenette (fridge, microwave oven, kettle)
· Bathroom (basin, walk-in shower, cosmetic mirror, hairdryer)
· Separated toilet
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
SUPERIOR SUITE 95m2 5 + 2 beds
· Spacious entrance hall with dinner table
· 2 separate bedrooms (Double bed, 2 twin beds, 2 extrabeds available)
· Crystal chandeliers
· Fully equipped kitchen with a bar (fridge, microwave oven, kettle, induction cooking desk with digester and basic pottery)
· Bathroom (basin, walk-in shower, corner bathtube, cosmetic mirror, hairdryer, toilet)
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
Hotel Facilities
Parking / Garage
sort:
garage
guarded parking
description + price: Parking is located in hotel backyard, which is locked at night. Parking cost 600 CZK a day.
unguarded parking
Internet
location:
in rooms
type:
wifi
price: free of charge
LAN
public areas
type:
wifi
price: free of charge
LAN
price: free of charge
Internet corner
price: free of charge
Elevator
Front desk
attended time
non-stop 24 hours
Nonsmoking hotel
nonsmoking rooms
Disabled Facilities
Restaurant
description: Vabene Restaurant
opening hours: 7:30 - 22:00
outside garden
Hotel-Bar
description: Cozy Lobby bar with great coffee directly in the hotel
opening hours: 10:00 - 23:00
Wellness
Meeting room
Fittness
Outside garden
Services
Breakfast
type
buffet
Breakfast time: 7:30 - 10:30 am, You can buy on the spot (CZK 145)
another services:
heating
safe deposit at the reception
exchange office
leftluggage room
cleaning
room service
rooms for allergic people
Gay Friendly
fax services
another
Room facilities
Room facilities:
Internet
TV-SAT
description
flat/LCD TV
DVD
air-conditioning
separate beds possibility
bathroom
assesories:
bath-tub
shower
bidet
hair dryer
WC
towels
bathrobe
ironing board/shampoos
Vana i sprcha (oboje)
Minibar
tea/coffee making facilities
safe deposit box
phone
fire detector
another
additional room equipment: Fridge, microwave oven, toaster, tea/coffee making facility. Coffee, and tea free of charge.
Accommodation operations
check in : 15:00
check out: 11:00
late check in : Yes - reception is open 24hrs a day
late check out: On request (fee apply)
cancellation conditions: Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
children: up to 12 year old - free of charge if they share a bed with 2 adults, baby cot free of charge
extra bed possibilities: Extra bed cost 20 Euro per night.
Credit card payments
types:
Euro/Mastercard
Visa
American Express
Diners Club
Pets
allowed
restrictions: only small pets and on request
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
De luxe Suite (4+2) - 2 bedrooms with living room
4persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Superior Suite (5+1) - 1 living room + 2 bedrooms
5persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Gothic/Imperial Suite (6+2) - 1 living room+2 bedrooms+view terrace
6persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Extra-bed to any room
1person
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
This hotel is very good location but a little bit loud at night.
Hotel
Thank you for the review. Bar had a kind of celebration that night. I hope you have enjoyed your stay even the short noise. We will be happy to see you again!
Dont expect luxurios rooms. But here you will find perfect down town location, and extremely many square meters for the price. In this room (Gothic suite) there were a nice little terrace, with a pefect wiew of old town buildings and the Tyn church.
27. 5. 2009
N/A
This is not at all as it seems in the pics. First of all the reception was very rude and ugly. I could not believe the way they talk to their customers. Their English is broken but that was to be expected. The elevator is like a tiny hole in the wall and only three people can fit comfortably. It requires tons of trips from the car to the elevator up and down. The rooms were very old like the city except the walls had dirt on them, paint is old and not updated. The rooms smell musty, esp the bedrooms. The set up is not accurate and their is no dvd player in the rooms as described. The beds were very uncomfortable. Yes the hotel is in the heart of Prague, but there are loud bars all around it and we even smelled an odor of Marijuana coming from the street when we opened the windows for air because their is not air conditioning. Overall I do not recommend this hotel to anyone, especially Americans or American military. Also not good for kids either.
26. 9. 2008
N/A
We had a lovely stay at Unglet and it sounds like some of the issues raised above have been addressed. There was 24 hour reception and they could not have been more friendly and accomodating. The location is fantastic, really close to the old town square, but on a quiet street. The standard of accomodation was great and we had a wonderful stay. We did have one serious concern though and I hope the owners take action. The fire escape door was locked - we asked how we would escape in a fire and the receptionist said she would have to unlock the door - not what we wanted to hear!!
8. 7. 2008
N/A
We did not have a good experience at the Hotel Ungelt.
It is true that the hotel is well located and has unusually spacious rooms. However, we were forced to vacate our first suite when it flooded ( a frequent occurrence, judging by the other comments ). Two nights later, an electrical storm knocked out the power to our rooms in the evening. No one staffs the hotel after 8 pm. Although there are two numbers posted in the lobby for emergencies, no one answered either number. My family spent the night in utter darkness. The suites overlook a street with a nightclub, with people drinking and talking loudly on the sidewalks outside. This forces one to close the windows in order to sleep. With no air conditioning, no working fans, and no electricity, it was an uncomfortable night. I would not recommend this hotel. Very poorly managed.
28. 5. 2008
N/A
The only issue was with the name. There isn't any hotel under the name Royal Residence in the area of Mala Stupenski. The address was identified on the building as a theater. I was in a panic. Finally a dress shop suggested we check with the Hotel Ungelt. Turns out that was it. Please advise people of the current name! That would have saved me a lot of stress. Other than that, we loved the place. The location could not have been better! We'd stay there again. The small elevator gave us the giggles everytime we used it! It's all part of the experience. Enjoy!
15. 5. 2008
N/A
On arrival at the hotel ( 30.04.2008) we were told that our suite was in the progress of being cleaned and could we wait for awhile, so being close to the old town square we duly went off to sample some Prague hospitality. On returning to the hotel we were informed that our suite was flooded ( what a coincidence with the above clients comments -01/05/2008 ).After a lot of discussion as to whether the room had been double booked !!! and frantic telephone calls by the harassed receptionist and approx 5hours later we were offered accommodation at Down Town suites 4.5 km from where we wanted to be. We specifically wanted to be in the heart of Prague so as not have to use transport to get about. So now we are stuck out of town in a quiet area, nothing to do in the evenings and having to pay and rely on public transport. At the Down Town Suites we had difficulty in conversing with the young receptionists, although the accommodation was satisfactory we were surprised , no insulted when asked to pay the Ungelt prices, having lost nearly a whole day from our short break through no fault of our own we were not impressed.After much discussion with the management of the DownTown Suites we were offered a discount which we begrudging accepted so as not to completely spoil our holiday.Prague is a beautiful city,hotels need to get there act together and not treat tourists so shabbily
1. 5. 2008
N/A
The room me and my girlfriend booked had a burst pipe so was not available. We only discovered this after we arrived and were left waiting outside the hotel at 9.30pm at night with nobody in the reception. I found this out after ringing to see why nobody was there to check us in.We had to ring the number to get another 'sister' hotel to take us in at the same price!The replacement room was supposed to be Deluxe Double but had 3 single beds in it 2 of which were pushed together - very romantic!No bath either as described. It was not a Suite as described. Overall very disappointing and nearly ruined our experience of this beautiful city. To be in any way reputable Hotel Management have to contact customers when an issue like this occurs and organise alternative equal / superior accomodation at the same price and not let people walking around the streets of prague wondering what to do next. Would never book anything at this hotel again nor recommend it.
30. 4. 2008
N/A
The hotel was perfect, it is directly behind the Tyn Church, which is right next to the Clock Tower -just a perfect central location! The room size was much more than expected, we were just two persons and had a full apartment! And this was their smallest accomodation. This apartment included two huge bedrooms, with 12 foot ceilings, and i would guess the dimensions to be at least 16 feet by 18 feet, there was even a couch that would convert to a bed, so this would work for a family very well. The bathrom had a huge tub, and shower was adequate, the water closet is separate from the bath, which is nice. The breakfast is charged separately, and it is served to you in your room, it included hot eggs and ham, and baskets of rolls, pastries, fresh fruits, meat, cheese, yogurt, cereal, juice - way more than two people could eat, it would have fed six persons. The only negatives were the elevator is small and the front desk is staffed from 8am to 8pm only and after that you let yourself in the front door with a separate key and lock the door behind you.
22. 11. 2007
N/A
Thank you for making our stay so enjoyable. the service was first class and the staff were so friendly and helpful. the hotel is in a great position to explore Prague - we have recommended it to all our friends.
ACCOMMODATION: You will pay at the reception desk of the chosen accomodation.
TRANSFER: You will pay to the driver who will arrange the transfer for You.(cash in EUR)
SIGHTSEEING: You will pay at the beginning of the tour.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Brief Hotel Description
Royal Residence (previously Hotel Ungelt) is situated directly in the heart of Prague - just few steps from famous Old Town Square in one of charming historical buildings, over 800 years old.. Hotel offers accommodation in really large suites. Three bedroom suites with area of 150sq.m are suitable for up to 6 people. Two bedroom suites with area 90sq.m. are suitable for up to 5 - 6 people. Each suite is unique and has its own kitchen or kitchenette (fridge, microwave owen, toaster, tea/coffee making facilities, etc.). All suites are also equipped with colour TV, DVD, telephone.
Additional Information
Safe parking in the hotel for €25 per day.
- Direct or connected telephone lines in each apartment
- Washing and ironing.
- Mini bar on the room.
- Elevator
- Baby cot free of charge
SUITE for 6 people 170m2 6 + 2 beds
· Entrance hall
· 2-3 separate bedrooms (1 double bed, 2 twin beds, 2 twin beds, extrabeds available)
· Spacious living room with large sofa, arm chairs, writing desk and dinner table
· Fully equipped kitchen (fridge, microwave oven, kettle, induction cooking desk with digester and basic pottery)
· Bathroom (basin, bathtub, cosmetic mirror, toilet, hairdryer)
· 2nd separated toilet
· Crystal chandeliers
· Terrace with sitting area and a beautiful view of Týn Church
· Part of the apartment includes original construction stones from 12th century.
Favorite room of famous British novelist Dick Francis
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
· Large balcony with sitting area and a view of the Týn Church
DE LUXE SUITE for 2 people - 45m2 2 beds
· Luxury bedroom (Double bed)
· Basically kitchenette (Nespresso Coffee maker, kettle)
· Bathroom (basin, walk-in shower, hairdryer, cosmetic mirror, bidet, toilet)
· Sofa, chairs, writing desk and wardrobe
· Crystal chandelier
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Safe – laptop size, Flat LED Satellite TV
DE LUXE SUITE for 4 people 95m2 4 + 1 beds
· 2 separate bedrooms (Double bed and 2 twin beds, extrabed available)
· Crystal chandeliers
· Basically equipped kitchenette (fridge, microwave oven, kettle)
· Bathroom (basin, walk-in shower, cosmetic mirror, hairdryer)
· Separated toilet
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
SUPERIOR SUITE 95m2 5 + 2 beds
· Spacious entrance hall with dinner table
· 2 separate bedrooms (Double bed, 2 twin beds, 2 extrabeds available)
· Crystal chandeliers
· Fully equipped kitchen with a bar (fridge, microwave oven, kettle, induction cooking desk with digester and basic pottery)
· Bathroom (basin, walk-in shower, corner bathtube, cosmetic mirror, hairdryer, toilet)
· Highspeed Wifi internet access – free of charge, Telephone, Minibar, Coffee and tea making facilities – included in the price of accommodation, Safe – laptop size, Flat LCD Satellite TV, DVD Player
Hotel Facilities
Parking / Garage
sort:
garage
guarded parking
description + price: Parking is located in hotel backyard, which is locked at night. Parking cost 600 CZK a day.
unguarded parking
Internet
location:
in rooms
type:
wifi
price: free of charge
LAN
public areas
type:
wifi
price: free of charge
LAN
price: free of charge
Internet corner
price: free of charge
Elevator
Front desk
attended time
non-stop 24 hours
Nonsmoking hotel
nonsmoking rooms
Disabled Facilities
Restaurant
description: Vabene Restaurant
opening hours: 7:30 - 22:00
outside garden
Hotel-Bar
description: Cozy Lobby bar with great coffee directly in the hotel
opening hours: 10:00 - 23:00
Wellness
Meeting room
Fittness
Outside garden
Services
Breakfast
type
buffet
Breakfast time: 7:30 - 10:30 am, You can buy on the spot (CZK 145)
another services:
heating
safe deposit at the reception
exchange office
leftluggage room
cleaning
room service
rooms for allergic people
Gay Friendly
fax services
another
Room facilities
Room facilities:
Internet
TV-SAT
description
flat/LCD TV
DVD
air-conditioning
separate beds possibility
bathroom
assesories:
bath-tub
shower
bidet
hair dryer
WC
towels
bathrobe
ironing board/shampoos
Vana i sprcha (oboje)
Minibar
tea/coffee making facilities
safe deposit box
phone
fire detector
another
additional room equipment: Fridge, microwave oven, toaster, tea/coffee making facility. Coffee, and tea free of charge.
Accommodation operations
check in : 15:00
check out: 11:00
late check in : Yes - reception is open 24hrs a day
late check out: On request (fee apply)
cancellation conditions: Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
children: up to 12 year old - free of charge if they share a bed with 2 adults, baby cot free of charge
extra bed possibilities: Extra bed cost 20 Euro per night.
Credit card payments
types:
Euro/Mastercard
Visa
American Express
Diners Club
Pets
allowed
restrictions: only small pets and on request
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cena v režimu top rate
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
De luxe Suite (4+2) - 2 bedrooms with living room
4persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cena v režimu top rate
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Superior Suite (5+1) - 1 living room + 2 bedrooms
5persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cena v režimu top rate
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Gothic/Imperial Suite (6+2) - 1 living room+2 bedrooms+view terrace
6persons
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cena v režimu top rate
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
Extra-bed to any room
1person
SMART RATE CANCELATION CONDITIONS
Attention: booking policies differ from general hotel policy!
The total amount of booked accommodation would be charged from your credit or debit card immediately after booking and this amount wouldn’t be refunded in case of your possible later cancellation.
Cancellation: NON REFUNDABLE - Please note it is not possible to cancel or change days of stay.
Cena v režimu top rate
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
This hotel is very good location but a little bit loud at night.
Hotel
Thank you for the review. Bar had a kind of celebration that night. I hope you have enjoyed your stay even the short noise. We will be happy to see you again!
Dont expect luxurios rooms. But here you will find perfect down town location, and extremely many square meters for the price. In this room (Gothic suite) there were a nice little terrace, with a pefect wiew of old town buildings and the Tyn church.
27. 5. 2009
N/A
This is not at all as it seems in the pics. First of all the reception was very rude and ugly. I could not believe the way they talk to their customers. Their English is broken but that was to be expected. The elevator is like a tiny hole in the wall and only three people can fit comfortably. It requires tons of trips from the car to the elevator up and down. The rooms were very old like the city except the walls had dirt on them, paint is old and not updated. The rooms smell musty, esp the bedrooms. The set up is not accurate and their is no dvd player in the rooms as described. The beds were very uncomfortable. Yes the hotel is in the heart of Prague, but there are loud bars all around it and we even smelled an odor of Marijuana coming from the street when we opened the windows for air because their is not air conditioning. Overall I do not recommend this hotel to anyone, especially Americans or American military. Also not good for kids either.
26. 9. 2008
N/A
We had a lovely stay at Unglet and it sounds like some of the issues raised above have been addressed. There was 24 hour reception and they could not have been more friendly and accomodating. The location is fantastic, really close to the old town square, but on a quiet street. The standard of accomodation was great and we had a wonderful stay. We did have one serious concern though and I hope the owners take action. The fire escape door was locked - we asked how we would escape in a fire and the receptionist said she would have to unlock the door - not what we wanted to hear!!
8. 7. 2008
N/A
We did not have a good experience at the Hotel Ungelt.
It is true that the hotel is well located and has unusually spacious rooms. However, we were forced to vacate our first suite when it flooded ( a frequent occurrence, judging by the other comments ). Two nights later, an electrical storm knocked out the power to our rooms in the evening. No one staffs the hotel after 8 pm. Although there are two numbers posted in the lobby for emergencies, no one answered either number. My family spent the night in utter darkness. The suites overlook a street with a nightclub, with people drinking and talking loudly on the sidewalks outside. This forces one to close the windows in order to sleep. With no air conditioning, no working fans, and no electricity, it was an uncomfortable night. I would not recommend this hotel. Very poorly managed.
28. 5. 2008
N/A
The only issue was with the name. There isn't any hotel under the name Royal Residence in the area of Mala Stupenski. The address was identified on the building as a theater. I was in a panic. Finally a dress shop suggested we check with the Hotel Ungelt. Turns out that was it. Please advise people of the current name! That would have saved me a lot of stress. Other than that, we loved the place. The location could not have been better! We'd stay there again. The small elevator gave us the giggles everytime we used it! It's all part of the experience. Enjoy!
15. 5. 2008
N/A
On arrival at the hotel ( 30.04.2008) we were told that our suite was in the progress of being cleaned and could we wait for awhile, so being close to the old town square we duly went off to sample some Prague hospitality. On returning to the hotel we were informed that our suite was flooded ( what a coincidence with the above clients comments -01/05/2008 ).After a lot of discussion as to whether the room had been double booked !!! and frantic telephone calls by the harassed receptionist and approx 5hours later we were offered accommodation at Down Town suites 4.5 km from where we wanted to be. We specifically wanted to be in the heart of Prague so as not have to use transport to get about. So now we are stuck out of town in a quiet area, nothing to do in the evenings and having to pay and rely on public transport. At the Down Town Suites we had difficulty in conversing with the young receptionists, although the accommodation was satisfactory we were surprised , no insulted when asked to pay the Ungelt prices, having lost nearly a whole day from our short break through no fault of our own we were not impressed.After much discussion with the management of the DownTown Suites we were offered a discount which we begrudging accepted so as not to completely spoil our holiday.Prague is a beautiful city,hotels need to get there act together and not treat tourists so shabbily
1. 5. 2008
N/A
The room me and my girlfriend booked had a burst pipe so was not available. We only discovered this after we arrived and were left waiting outside the hotel at 9.30pm at night with nobody in the reception. I found this out after ringing to see why nobody was there to check us in.We had to ring the number to get another 'sister' hotel to take us in at the same price!The replacement room was supposed to be Deluxe Double but had 3 single beds in it 2 of which were pushed together - very romantic!No bath either as described. It was not a Suite as described. Overall very disappointing and nearly ruined our experience of this beautiful city. To be in any way reputable Hotel Management have to contact customers when an issue like this occurs and organise alternative equal / superior accomodation at the same price and not let people walking around the streets of prague wondering what to do next. Would never book anything at this hotel again nor recommend it.
30. 4. 2008
N/A
The hotel was perfect, it is directly behind the Tyn Church, which is right next to the Clock Tower -just a perfect central location! The room size was much more than expected, we were just two persons and had a full apartment! And this was their smallest accomodation. This apartment included two huge bedrooms, with 12 foot ceilings, and i would guess the dimensions to be at least 16 feet by 18 feet, there was even a couch that would convert to a bed, so this would work for a family very well. The bathrom had a huge tub, and shower was adequate, the water closet is separate from the bath, which is nice. The breakfast is charged separately, and it is served to you in your room, it included hot eggs and ham, and baskets of rolls, pastries, fresh fruits, meat, cheese, yogurt, cereal, juice - way more than two people could eat, it would have fed six persons. The only negatives were the elevator is small and the front desk is staffed from 8am to 8pm only and after that you let yourself in the front door with a separate key and lock the door behind you.
22. 11. 2007
N/A
Thank you for making our stay so enjoyable. the service was first class and the staff were so friendly and helpful. the hotel is in a great position to explore Prague - we have recommended it to all our friends.
1. please fill out our booking request form
2. our system will check availability and best price (more requests can be sent)
3. select the most convenient offer and add it to the booking cart
4. if interested add also transfer or sightseeing tour to your booking cart
5. when booking cart complete click on check out button
6. fill out booking form where also credit or debit number is required - for guarantee reasons only, payment will take place upon arrival
7. send booking
8. when booking sent you receive receipt of delivery by emial
9. in few hours you receive by email final confirmation of your reservation with booking number, arrival informations and all other important details
During whole reservation process are our operators at your disposal.
ACCOMMODATION: You will pay at the reception desk of the chosen accomodation.
TRANSFER: You will pay to the driver who will arrange the transfer for You.(cash in EUR)
SIGHTSEEING: You will pay at the beginning of the tour.
Cancelation is free of charge if cancelled more than 7 days prior to arrival, if less,than cost of the first night will be charged.
For reservations between the 29.12. to 3.1. there is a free cancellation 14 days prior arrival, for later cancellation we charge 100% of the whole stay as cancellation fee
De luxe Suite (4+2) - 2 bedrooms with living room
4persons
Superior Suite (5+1) - 1 living room + 2 bedrooms
5persons
Gothic/Imperial Suite (6+2) - 1 living room+2 bedrooms+view terrace
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8. 11. 2011
